Eligibility for Return & Refund
- Refunds are applicable only if the purchased antivirus software does not function due to technical errors or licensing issues.
- If product key is not delivered within the stated timeframe, you are eligible to get full refund.
- If product key is invalid upon activation, the customer may request a replacement or refund.
- Returns of products is not available, as all purchases are digitally delivered, eliminating any physical shipment requirements.
- Customers must contact us within 7 days of purchase if they experience an issue with the product.
Non-Returnable & Non-Refundable Items
- Activated or Used Product Keys cannot be refunded, as they are permanently linked to the user’s account once used.
- Any refund request without valid proof of error may be declined.
- Refunds are not granted for customer errors, such as purchasing the wrong product or accidental orders.
Refund Process & Timeline
- Customers can initiate a refund request by contacting us via email or phone with the order number and issue details.
- Our team will verify the issue and process a refund if eligible.
- Approved refunds are issued within 5–10 business days, depending on the original payment method.
- Customers will receive a confirmation email upon successful refund processing.
How to Request a Refund
- Email us at [email protected] with the subject: Refund Request – [Order Number].
- Provide proof of issue, such as screenshots of errors or unsuccessful activation attempts.
- Our support team will assess the request and inform you of the next steps.
- If approved, the refund will be processed within the stated timeline.
Customer Support for Refunds & Returns
- Phone: +1(888) 510-8007
- Website: https://smartdevicesecurity.com/
- Email: [email protected]
- 1-888-510-8007
- [email protected]
- Ground Floor, House No J-1121 Kh No 333, Saroop Nagar Street No. 1.5 Blk -j Swaroop, Khadda Colony, New Delhi, South East Delhi, Delhi, 110044
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